Right-Click JRT.exe and select Run as administrator to run the programme.For instructions, please refer to the following link. Temporarily disable your anti-virus software.Please download Junkware Removal Tool and save the file to your Desktop.Click Copy to Clipboard and paste the log in your next reply.Click Application Logs and double-click the Scan Log.
Upon completion of the scan (or after the reboot), click the History tab.
If threats are detected, click Remove Selected. If you are prompted to reboot, click Yes. Note: You may see the following message, " Could not load DDA driver". Click Yes, allow your PC to reboot and continue afterwards. Click the Scan tab, ensure Threat Scan is selected and click Start Scan. Once updated, click the Settings tab, followed by Detection and Protection and tick Scan for rootkits. Open Malwarebytes Anti-Malware and click Update Now. Please bear in mind, absence of symptoms does not necessarily correlate to absence of malware, so please wait until the "All Clean". 
I will notify you when I believe your computer is free of malware.Please inform me if you require additional time to complete my instructions. Topics are locked if no response is made after 4 days.Please do not hesitate to ask before proceeding. If you come across any issues whilst following my instructions, please stop and inform me of the issue in as much detail as possible.Malware removal can be unpredictable at times. Please backup important files before proceeding with my instructions.
Independent efforts may make matters worse, and will affect my ability in providing the best set of instructions for you.
Please do not run any tools or take any steps other than those I provide for you. Ensure you read through my instructions thoroughly, and carry out each step in the order specified. Please read through the points below to ensure this process moves as quickly and efficiently as possible. Failure to do so will also result in your topic being closed. If you have illegal/cracked/keygen or similar software on the computer, please remove/uninstall the software now and read the policy on Piracy. If you are using Peer to Peer (P2P) filesharing software such as uTorrent, BitTorrent or similar you must either fully uninstall or completely disable the programme(s) from running whilst receiving assistance at this forum.įailure to remove or disable such software will result in your topic being closed and no further assistance being provided.
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